|
New in SmashClub
|
|
Advanced customer
segmentation
|
|
Many clubs asked for more flexible customer segmentation. It’s now available in SmashClub. Combine conditions to group customers from your club’s database and prepare relevant messages and offers for each group.
|
|
|
Illustrative club setup. Plan names and the 830-customer count are demo data.
|
|
|
Choose which customers to contact.
|
|
Filter by membership plan, booking activity, reward points, spending and communication consent. See how many customers match, then save the group. It refreshes when you view or export it.
|
|
|
|
Prepare offers for specific groups.
|
|
Find customers with unused points who haven’t booked in 30 days. Prepare a return offer for them. Or select customers on a family plan who have agreed to receive communications.
|
|
Manage your customer base in SmashClub.
|
|
Customer profiles, memberships, rewards, offers and everyday communication are part of your club CRM. Use customer data to plan relevant push, WhatsApp and email messages.
|
|
Direct integration with Klaviyo.
|
|
For more complex campaigns, SmashClub syncs customer data and activity events to Klaviyo. Build targeted campaigns and automated follow-ups there, such as welcome messages and membership offers.
|
|
|
