Turn Visitors Into Regulars With Points That Matter

SmashClub tracks every game played at your club and awards loyalty points automatically. Players earn tiers, unlock rewards, and build a reason to keep coming back to your club — not the competitor down the road.

The Aggregator Trap

Booking platforms like Playtomic made padel accessible. But they also made every club interchangeable. Here's the problem most clubs face:

• No switching cost. Players can book any club with one tap. There's nothing tying them to yours specifically.
• Price race to the bottom. Without differentiation, clubs end up competing solely on court price — a race nobody wins.
• No player relationship. The booking platform owns the relationship. You get bodies on courts, but no connection to the people filling them.

How SmashClub Loyalty Works

The system runs entirely in the background. No check-ins, no scanning, no staff involvement.

1. Play — The player books through Playtomic, Matchi, Padel Mates, or your own system as always. Nothing changes for them.
2. Earn — SmashClub detects the completed game and credits points to the player's account automatically.
3. Progress — Points accumulate toward tier milestones (Bronze, Silver, Gold, Platinum — all configurable by you).
4. Redeem — Players unlock rewards you define: free courts, discounts, priority registration, exclusive events, merchandise.

Every Game Counts. Players See It.

Players get their own dashboard showing points balance, tier progress, and available rewards. This visibility is what creates the lock-in effect — they can see exactly what they're building toward.

• Points auto-credited after every completed game
• Tier progression fully configurable (names, thresholds, benefits)
• Reward catalog defined entirely by you
• Works with any booking platform — Playtomic, Matchi, Padel Mates, or manual

Automated Engagement That Brings Players Back

Points alone aren't enough. SmashClub sends targeted messages based on player behavior — automatically, via WhatsApp, Telegram, email, or SMS.

Example triggers:

• Inactivity nudge: "Haven't played in 10 days — here's 50 bonus points if you book this week"
• Tier proximity: "You're 2 games away from Gold tier — book now to unlock free court hours"
• Off-peak incentive: "Monday mornings earn double points this month"

All sent automatically. All personalized. All driving behavior that fills your courts.

Best of Both Worlds

SmashClub doesn't replace your booking platform. It layers loyalty and retention on top of whatever system you already use.

Track Engagement Through Points Activity

Your admin dashboard shows exactly how the loyalty program is performing. No guessing, no spreadsheets.

• Real-time points tracking across all players
• Visual engagement trends — spot patterns week over week
• Event-driven spikes visible (tournaments, promotions, seasonal changes)
• Earned vs. redeemed analytics — understand point velocity

Frequently Asked Questions

How are loyalty points awarded?

Points are credited automatically after every game. SmashClub detects completed bookings via your booking platform (Playtomic, Matchi, Padel Mates, or manual entry) and awards points without any staff involvement.

What kind of rewards can players earn?

You define the reward catalog: free court hours, percentage discounts, priority registration for tournaments, exclusive access to events, merchandise, or anything else that makes sense for your club.

How do loyalty tiers work?

Players progress through configurable tiers (e.g. Bronze, Silver, Gold, Platinum) based on accumulated points. Each tier can unlock additional benefits and perks. Thresholds and tier names are fully customizable.

Does the loyalty system work alongside Playtomic?

Yes. SmashClub complements your existing booking platform — it doesn't replace it. Players continue booking through Playtomic (or Matchi, or your own system), and SmashClub layers loyalty, engagement, and retention on top.